- Eligibility for Returns & Replacements:
- Returns and replacements are accepted within 7 days of delivery.
- The product must be unused, undamaged, and in its original packaging with all accessories included.
- Products such as projectors, scanners, AV equipment, and electronic accessories are eligible for return only in case of manufacturing defects or transit damage.
- Products damaged due to improper use, mishandling, or unauthorized repairs will not be accepted.
- Non-Returnable Items:
- Software, digital products, and consumables are non-returnable.
- Opened or used hygiene-related products are not eligible for return.
- Refund Process:
- Once the returned product is received and inspected, refunds will be processed within 7-10 business days.
- Refunds will be credited to the original payment method.
- Shipping charges (if any) are non-refundable, except in cases of defective or incorrect products.
- Replacement Policy:
- If a product is found defective upon delivery, a free replacement will be arranged.
- Replacement requests must be initiated within 48 hours of receiving the order.
- How to Initiate a Return:
- Contact our customer support at Support@amasystems.co.in or call 011 4909 8165 with order details and issue description.
- Our team will guide you on the return shipping process or arrange a pickup if applicable.
- Cancellations:
- Orders can be canceled before shipment for a full refund.
- Once shipped, cancellation is not possible, and the return policy will apply.
For any further queries, contact us at Support@amasystems.co.in